The Metaverse for Retail
I must admit I was equal parts scared and equal parts excited when I watched Mark Zuckerberg announcement of The Metaverse – a new reality network, pairing physical and digital.
Scared because I have two boys that really don’t require any encouragement to spend more time in a virtual world. Excited because as a Retail Futurist, this is exactly the platform that is required to evolve retail for the next generation. Think of the train tracks that made the steam engine possible. The network that carried the signal for the telephone and the electricity that enabled the lightbulb. I believe that this is a defining moment in retail that we are yet to realise.
Online retail is still living in the dark ages, rewind 30 years; online retail evolved from catalogues. Catalogues you had to trawl through 1000s of products in one big paper book to find the product that was right for you.
We digitised the catalogue and transferred it onto the screen back in the early 90s and voila, digital catalogues were born or what we now call Ecommerce sites.
Fast forward nearly 30 years and we are still flipping through hundreds of pages of digital catalogues, granted with a level of intelligent categorisation and search, but still a catalogue on your screen.
Use of Technology with Retail
Virtual reality or augmented reality shopping platforms have managed to get some air, but nothing has really had a significant impact. Usually, virtual reality or augmented reality experiences are just a replica of the physical store experience. Again, at which point did anyone say “I love the supermarket so much I would like to see the exact experience replicated on my phone?” Providing the ability to walk up and down aisles virtually isn’t going to revolutionise the shopping experience.
When you look at the conversion rate online for eCommerce stores globally, it sits at around 2%. In-store, the average conversion rate is 20 – 30%. This is the metric that shows us how far we still need to go and how wrong we are getting this digital stuff.
The metaverse is our chance to get this online shopping thing right and add real value to customers.
Having two boys who game (probably a bit more than they should) I watch with intrigue at how they run around, pick things up, compete and purchase skins to personalise their journey.
Gaming will become a major sales platform for retailers. One where real-world goods and digital goods are bought, gifted and exchanged. Collabs such as Fortnite and Nike have already set the foundations. When you can see the latest pair of Nike kicks on your enemy and play to win them. Or buy that dress that you saw in the window of a store as you run past while trying to shoot someone with your diamond-encrusted shotgun; this is the next evolution. Connecting payments, providing a platform for retailers to upload products, one-click purchases and ultimately making it seamless for the customer will drive sales.
“Imagine you put on your glasses or headset, and you’re instantly in your home space. It has parts of your physical home recreated virtually, it has things that are only possible virtually, and it has an incredibly inspiring view of whatever you find most beautiful.” This is Mark Zuckerberg’s vision.
The Metaverse gives us the ability to place a piece of art in our digital home to see what it looks like and then buy it in a virtual world for our physical space MIND BLOWN!. Style your house and your garden, reconfigure it and then purchase every product in it.
As you purchase the products, they are automatically added to your virtual house.
This is where I really lose my mind. Stay with me – I am in my Metaverse and I invite my stylist, “Rachel Zoe” of course, to join me in my wardrobe. She goes through my real-world wardrobe in my virtual world and advises me on what suits me, what to cull and gives me tips on colours and fit. I can click on what she is wearing and with one-click purchase her whole outfit…
Meta knows my measurements, my body shape and my preferences so can tell me if it’s right for me.
The Metaverse for retail will give brands the ability to create stores, but these aren’t the traditional four walls that we associate with retail; these are endless stores that are seamlessly integrated into my metaverse – think content placement rather than product catalogues.
I can head to that beach in the Maldives and buy a bikini that the girl sat next to me is wearing OR to an Indian Temple and buy a culturally appropriate outfit for my upcoming real-world trip. I can pre-check in at a virtual barbeque to see what the dress code is? Think Pinterest in real life but in virtual life and then transferred back into real life.
A world where I can buy digital or physical outfits, so for my next virtual work meeting I can wear that Prada top (whilst still wearing my ugg boots and pyjamas in the real world)
Ok, I admit, I have thought way too much about this!
For brands, they will have a far greater ability to test products, ideas, and to pre-sell items. I believe this will have a positive impact on the environment, reducing waste and landfill (reducing the amount of shit we buy that we don’t actually want or need).
Mark Zuckerberg believes that “Within the next decade, the metaverse will reach a billion people, host hundreds of billions of dollars in digital commerce and support jobs for millions of creators and developers,”
I believe the Shopping Metaverse is only limited by our imagination…..
Kelly Slessor, is an Ecommerce Coach and a digital marketing expert. Passionate about retail, hospitality and retail service providers. As the founder and CEO of Shop You, an AI powered personalised virtual shopping mall she has spent 20 years building retail technology that responds to customer needs, drives conversions and increases revenue. Over the past year she has worked with over 1000 retailers and hospitality providers. If you want discover more about digital growth and optimisation, work with me.