How retail can get with the times and provide quality customer journeys

It’s no secret that retail is broken. That was true before the novel coronavirus shut down storefronts across the globe.

What the pandemic has revealed, says Kelly Slessor—a futurist, digital marketing expert, and founder of personalised virtual shopping mall Shop You—is that retailers are forced to actually think about how customers shop in the real world.

Read the full story at The Venture Magazine

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